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Putting the Pieces Together

In many years of working with hospitals, health systems, medical practices and even as compliance officers, our consultants experienced less than satisfactory results and efforts by consulting companies—large and small. Thus, KHC was created to fill that expectation gap. As one of our clients said, "we bring the pieces together"—we understand the diversity of the regulatory and operational issues, with eyes on patient care and the finances to help our clients reach their goals.


We focus our energy on what we do best—capturing the momentum created when there is improved knowledge, process and understanding. We are looking for relationships rather than high volume. We provide a wide array of services. See our Sample of Engagements.


It’s easy to say “we’re consultants” but that tells only part of the story. We have chosen this profession after working in the health care industry as Nurses, Financial and Regulatory positions, Managers, Administrators, Coders, HIM Directors, Patient Financial Services Directors and Compliance Officers.


Because of this background we work  collaboratively to get solutions and answers that work for you and your health care organization.


Often the problems facing the client includes some lack of knowledge, but is mostly caused by the lack of the same language and understanding between the stakeholders—medical providers, finance, coders, billers, regulators, nursing—we use what sounds like the same words, but the nuances and meanings are different.

We bring the pieces together.

• Regulatory Compliance

• Operational Improvement

• Revenue Cycle Improvement

• Education and Training

• Due Diligence


10/05/2016 - 10/07/2016

Managing Difficult Patient Complaints - A Guide for Managers

Daria Malan RN, MBA, LNHA, RAC-CT® has been selected to speak at AAHAM's 2016 Annual National Institute in Las Vegas. Her session will describe service recovery actions to use with high-level complaints and recommendations designed to retain or reclaim dissatisfied customers.


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Corporate Sponsor

Maryland Hospital Association


Collaboration + Knowledge = Sustainable Results

Web pages available as PDF flyer. Contact us for details.